1. Collection of Information

Information You Provide to Us

The company will collect the information you provide directly to us. For example, when you request customer support, participate in surveys or contact us in other ways, the company will collect relevant information, including your username, password and other options you choose to provide information.


Information We Collect Automatically When You Use the Services

When you access or use our Services, we automatically collect information about you, including:

  • Usage Information:¬†We collect information about your use of our Services, including¬†gaming service ID,¬†levels completed, game scores, time spent using our Services, and other game play information.
  • Log Information:¬†We log information about your use of our¬†Services, including your browser type and language, access times, pages viewed, your IP address and the website you visited before navigating to our¬†Services.
  • Hardware¬†Information:¬†We collect information about the computer or device you use to access our Services, including the hardware model, operating system and version,¬†browser¬†¬†mobile network information, list of other BNEI mobile applications¬†installed on the device, MAC address,¬†IP address¬†International Mobile Equipment Identity (‚ÄúIMEI‚ÄĚ) number and other unique device identifiers made available by the operating system of your device.


  1. Use of Information

We only collect, store and use your information if you have consented to it or, to the extent that it is necessary (i) for the performance of your agreement with us; (ii) to comply with our legal obligations; or (iii) for the purpose of our legitimate interests, including operating, evaluating and improving our global business. We have carefully balanced our legitimate business interests against your data protection rights. Please contact us using the contact details provided below if you have questions on this balancing of interests.

We (or a third party data processor on our behalf) may collect, store and use information about you for the following purposes for the periods necessary to achieve such purposes:

  • Provide, maintain and improve our Services;
  • Provide and deliver the products and services you request, process transactions and send you related information;
  • Register you for an account on our¬†Services¬†and assist in the management of your account
  • Respond to your comments, questions and requests and provide customer service;
  • Send you technical notices, updates, security alerts and support and administrative messages;
  • Personalize and improve the Services and provide¬†in-Service¬†advertisements, content or features that match user profiles or interests.



III.           Sharing of Information

We do not share, transfer or otherwise exchange your personal information with third parties, unless required for the provision of our products or services, otherwise in accordance with this Privacy Policy, as permitted by law, or if you have given us express consent. We do not sell your personal information to third parties. 


  1.  Security

We take reasonable technical and organizational measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. However, no transmission over the internet can ever be guaranteed secure so we cannot guarantee the security of any personal information that you transfer over the internet to us.


  1.   Storing and deleting data

Personal information collected through the Services is being stored and deleted in compliance with privacy requirements. All data will be de-identified or deleted if no longer required for the purposes mentioned above, unless further retention is required by law. 



  1.      Push Notifications/Alerts

POMELO may send push notifications or alerts to your device. You can deactivate these messages at any time by changing the notification settings on your device. POMELO will send push notifications or alerts with promotional content only after your prior opt-in to receiving such messages on your device.



 VII.       Contact

If you have any questions about this Privacy Policy or our practices, please contact us at:

Pomelo Entertainment Co., Ltd.

Qianhai hop International Hotel, Xinghua 1st Road, Xin’an street, Bao’an District, Shenzhen


[email protected]